Privacy Policy
How we protect and handle your personal information
Effective Date: March 15, 2025
At solaventhra, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or use our financial decision-making services. We're committed to being transparent about our practices and ensuring you have control over your data.
Information We Collect
Personal Information
When you contact us or sign up for our services, we collect details like your name, email address, phone number, and location. We also gather information about your financial goals and current situation to provide relevant guidance.
Usage Data
We automatically collect information about how you use our website, including pages visited, time spent, and interaction patterns. This helps us improve our services and understand what content is most valuable to our users.
We collect technical information such as your IP address, browser type, device information, and referring website. This data helps us ensure our website works properly across different platforms and identify potential security issues.
How We Use Your Information
Your information helps us provide better financial guidance services. We use it to respond to your inquiries, customize our recommendations based on your situation, and send you relevant educational content about financial decision-making.
We analyze usage patterns to improve our website functionality and develop new resources that address common financial challenges. Your data also helps us ensure our services meet the diverse needs of people across Australia.
Data Sharing and Disclosure
We work with trusted service providers who help us operate our website and deliver our services. These companies may access your information but are contractually required to protect it and use it only for the purposes we specify.
In certain legal situations, we may need to disclose your information to comply with court orders, government requests, or to protect our rights and the safety of our users. We will always notify you of such requests unless prohibited by law.
If solaventhra is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice before your information becomes subject to a different privacy policy.
Your Rights and Choices
- Access: You can request a copy of the personal information we hold about you
- Correction: You can ask us to correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal information, subject to certain legal requirements
- Opt-out: You can unsubscribe from our marketing communications at any time
- Data portability: You can request a copy of your data in a commonly used format
- Object: You can object to certain types of processing of your personal information
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity before proceeding.
Data Security and Protection
Technical Safeguards
We use industry-standard encryption to protect your data during transmission and storage. Our servers are hosted in secure facilities with restricted access and regular security monitoring.
Access Controls
Only authorized solaventhra team members have access to personal information, and only when necessary for their work. We regularly review access permissions and provide security training to our staff.
We conduct regular security assessments and update our protection measures as needed. While we take extensive precautions, no online system is completely secure, so we encourage you to also take steps to protect your information.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and improve your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We also use analytics tools to understand how visitors use our site, which helps us make improvements.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Contact information is typically retained while you remain engaged with our services and for a reasonable period afterward.
Usage data and analytics information is generally kept for up to three years to help us identify trends and improve our services. Financial planning information may be retained longer if required by Australian financial regulations.
International Data Transfers
Your information is primarily stored and processed within Australia. If we need to transfer data internationally for service provision, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Children's Privacy
Our services are designed for adults making financial decisions. We don't knowingly collect personal information from children under 18. If we become aware that we've collected such information, we'll take steps to delete it promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes by posting the updated policy on our website and updating the effective date.
For material changes that affect how we use your personal information, we'll provide additional notice through email or prominent website notification before the changes take effect.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, we're here to help.